{"id":27833,"date":"2020-10-08T10:58:47","date_gmt":"2020-10-08T08:58:47","guid":{"rendered":"https:\/\/www.intellias.com\/?p=27833"},"modified":"2023-11-22T15:13:09","modified_gmt":"2023-11-22T14:13:09","slug":"alexa-based-voice-assistant-for-automotive-sales-agents","status":"publish","type":"post","link":"https:\/\/intellias.com\/alexa-based-voice-assistant-for-automotive-sales-agents\/","title":{"rendered":"Alexa-based Voice Assistant for Automotive Sales Agents"},"content":{"rendered":"<h2 id=\"business-challenge\">Business challenge<\/h2>\n<p>Our client is a globally recognized automotive retail company offering replacement parts for vehicles and commercial truck services in 25 countries. With more than 1,000 service centers, the company provides regular service to millions of customers.<\/p>\n<p>Our client\u2019s existing workflow \u2014 interacting with a desktop-based CRM to acquire customer information, plan the daily workload, and enrich customer lists \u2014 was time-consuming and error-prone. To boost their sales processes, our client needed a tool to help sales agents comb through the customer database and engage with customers on the go. They opted for Alexa integration voice technology to establish rapid hands-free access to customer lists and optimize sales outreach.<\/p>\n<p>With outstanding experience in both the <a href=\"https:\/\/intellias.com\/automotive\/\">automotive<\/a> and <a href=\"https:\/\/intellias.com\/retail-software-development-services\/\">retail<\/a> industries accompanied by proven expertise in voice assistant applications, Intellias was selected to guide the technical implementation of this solution.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-27834\" src=\"https:\/\/d17ocfn2f5o4rl.cloudfront.net\/wp-content\/uploads\/2020\/10\/Alexa-voice-assistant-photo-1.jpg\" alt=\"Alexa-based Voice Assistant for Automotive Sales Agents\" width=\"770\" height=\"450\" srcset=\"https:\/\/intellias.com\/wp-content\/uploads\/2020\/10\/Alexa-voice-assistant-photo-1.jpg 770w, https:\/\/intellias.com\/wp-content\/uploads\/2020\/10\/Alexa-voice-assistant-photo-1-300x175.jpg 300w, https:\/\/intellias.com\/wp-content\/uploads\/2020\/10\/Alexa-voice-assistant-photo-1-768x449.jpg 768w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/p>\n<h2 id=\"solution-delivered\">Solution delivered<\/h2>\n<p>To offer the most advantageous technical implementation, we started the project with a thorough analysis of our client\u2019s vision and the daily activities of our client\u2019s sales team. As the user experience was a major focus of the project, our primary objective was to develop a solution that would enable hands-free interaction with the corporate CRM for sales agents while commuting or reaching their next meeting. With the help of Amazon Alexa integration, we managed to implement a bespoke voice-controlled experience in the shortest time possible.<\/p>\n<p>The Intellias team enriched the standard Alexa Skills Kit with custom commands, allowing sales agents to access the corporate CRM using a smart speaker or mobile application. The solution we offered assists with two main functions:<\/p>\n<ul>\n<li><b>Managing the customer database<\/b><\/li>\n<\/ul>\n<p>To ensure data integrity and timely data actualization, sales agents can create new customer profiles or enrich existing profiles on the go. So as not to lose any information \u2014 even if it isn\u2019t connected to a customer\u2019s profile \u2014 we implemented an essential feature for taking voice notes.<\/p>\n<ul>\n<li><b>Planning sales activities<\/b><\/li>\n<\/ul>\n<p>Our solution gives sales agents more agility in their daily activities. With functionality for creating and editing meetings while out of the office, the sales team is able to effectively adjust to customers\u2019 schedules, promptly change their priorities for daily activities, and respond in a timely manner to the most important requests.<\/p>\n<h2 id=\"business-outcome\">Business outcome<\/h2>\n<p>Using voice technology, we presented our client with a new channel to interact with their customers. Our innovation team performed a voice assistant app integration and released the MVP localized in three languages. Currently, the solution is undergoing field testing by sales teams in the UK and Germany and is showing promising results, increasing the efficiency of sales staff.<\/p>\n<ul>\n<li>By securing easy and effortless access by the sales team to CRM data, the solution ensures that sales agents no longer have to question the validity of their sales data.<\/li>\n<li>Anywhere access to the CRM reduces risks associated with delayed responses to changes in customers\u2019 needs.<\/li>\n<li>Hands-free access to the CRM facilitates the entering of sales data and planning of daily activities, allowing more time for sales agents to work with customers.<\/li>\n<\/ul>\n<p>With the aim of transforming sales processes to make them even more customer-oriented, the next project milestones will include developing advanced analytics and reporting features based on machine learning technology so sales agents can respond swiftly and appropriately to customers\u2019 needs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve developed a handy tool with the help of Alexa integration providing sales managers with anywhere voice-controlled access to a corporate CRM <\/p>\n","protected":false},"author":17,"featured_media":50048,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[12,79],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v22.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Voice Assistant for Sales Agents Using Alexa Integration - Intellias<\/title>\n<meta name=\"description\" content=\"Using Alexa integration, Intellias facilitated the daily activities of automotive sales agents with a voice-controlled tool for anywhere access to the corporate CRM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/intellias.com\/alexa-based-voice-assistant-for-automotive-sales-agents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alexa-based Voice Assistant for Automotive Sales Agents\" \/>\n<meta property=\"og:description\" content=\"Using Alexa integration, Intellias facilitated the daily activities of automotive sales agents with a voice-controlled tool for anywhere access to the corporate CRM.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/intellias.com\/alexa-based-voice-assistant-for-automotive-sales-agents\/\" \/>\n<meta property=\"og:site_name\" content=\"Intellias\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-08T08:58:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-22T14:13:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d17ocfn2f5o4rl.cloudfront.net\/wp-content\/uploads\/2020\/10\/Alexa-voice-assistant-feature-fb.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Oksana Vakshynska\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/intellias.com\/wp-content\/uploads\/2020\/10\/Alexa-voice-assistant-feature-twitter.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Oksana Vakshynska\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/intellias.com\/alexa-based-voice-assistant-for-automotive-sales-agents\/\",\"url\":\"https:\/\/intellias.com\/alexa-based-voice-assistant-for-automotive-sales-agents\/\",\"name\":\"Voice Assistant for Sales Agents Using Alexa Integration - Intellias\",\"isPartOf\":{\"@id\":\"https:\/\/intellias.com\/#website\"},\"datePublished\":\"2020-10-08T08:58:47+00:00\",\"dateModified\":\"2023-11-22T14:13:09+00:00\",\"author\":{\"@id\":\"https:\/\/intellias.com\/#\/schema\/person\/ba2e15d0bfd27006a944536dffbea0b2\"},\"description\":\"Using Alexa integration, Intellias facilitated the daily activities of automotive sales agents with a voice-controlled tool for anywhere access to the corporate CRM.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/intellias.com\/alexa-based-voice-assistant-for-automotive-sales-agents\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/intellias.com\/#website\",\"url\":\"https:\/\/intellias.com\/\",\"name\":\"Intellias\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/intellias.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/intellias.com\/#\/schema\/person\/ba2e15d0bfd27006a944536dffbea0b2\",\"name\":\"Oksana Vakshynska\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Voice Assistant for Sales Agents Using Alexa Integration - Intellias","description":"Using Alexa integration, Intellias facilitated the daily activities of automotive sales agents with a voice-controlled tool for anywhere access to the corporate CRM.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/intellias.com\/alexa-based-voice-assistant-for-automotive-sales-agents\/","og_locale":"en_US","og_type":"article","og_title":"Alexa-based Voice Assistant for Automotive Sales Agents","og_description":"Using Alexa integration, Intellias facilitated the daily activities of automotive sales agents with a voice-controlled tool for anywhere access to the corporate CRM.","og_url":"https:\/\/intellias.com\/alexa-based-voice-assistant-for-automotive-sales-agents\/","og_site_name":"Intellias","article_published_time":"2020-10-08T08:58:47+00:00","article_modified_time":"2023-11-22T14:13:09+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/d17ocfn2f5o4rl.cloudfront.net\/wp-content\/uploads\/2020\/10\/Alexa-voice-assistant-feature-fb.jpg","type":"image\/jpeg"}],"author":"Oksana Vakshynska","twitter_card":"summary_large_image","twitter_image":"https:\/\/intellias.com\/wp-content\/uploads\/2020\/10\/Alexa-voice-assistant-feature-twitter.jpg","twitter_misc":{"Written by":"Oksana Vakshynska","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/intellias.com\/alexa-based-voice-assistant-for-automotive-sales-agents\/","url":"https:\/\/intellias.com\/alexa-based-voice-assistant-for-automotive-sales-agents\/","name":"Voice Assistant for Sales Agents Using Alexa Integration - Intellias","isPartOf":{"@id":"https:\/\/intellias.com\/#website"},"datePublished":"2020-10-08T08:58:47+00:00","dateModified":"2023-11-22T14:13:09+00:00","author":{"@id":"https:\/\/intellias.com\/#\/schema\/person\/ba2e15d0bfd27006a944536dffbea0b2"},"description":"Using Alexa integration, Intellias facilitated the daily activities of automotive sales agents with a voice-controlled tool for anywhere access to the corporate CRM.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/intellias.com\/alexa-based-voice-assistant-for-automotive-sales-agents\/"]}]},{"@type":"WebSite","@id":"https:\/\/intellias.com\/#website","url":"https:\/\/intellias.com\/","name":"Intellias","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/intellias.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/intellias.com\/#\/schema\/person\/ba2e15d0bfd27006a944536dffbea0b2","name":"Oksana Vakshynska"}]}},"_links":{"self":[{"href":"https:\/\/intellias.com\/wp-json\/wp\/v2\/posts\/27833"}],"collection":[{"href":"https:\/\/intellias.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/intellias.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/intellias.com\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/intellias.com\/wp-json\/wp\/v2\/comments?post=27833"}],"version-history":[{"count":9,"href":"https:\/\/intellias.com\/wp-json\/wp\/v2\/posts\/27833\/revisions"}],"predecessor-version":[{"id":67221,"href":"https:\/\/intellias.com\/wp-json\/wp\/v2\/posts\/27833\/revisions\/67221"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/intellias.com\/wp-json\/wp\/v2\/media\/50048"}],"wp:attachment":[{"href":"https:\/\/intellias.com\/wp-json\/wp\/v2\/media?parent=27833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/intellias.com\/wp-json\/wp\/v2\/categories?post=27833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/intellias.com\/wp-json\/wp\/v2\/tags?post=27833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}