{"id":26160,"date":"2020-07-20T15:08:12","date_gmt":"2020-07-20T13:08:12","guid":{"rendered":"https:\/\/www.intellias.com\/?p=26160"},"modified":"2024-03-13T04:23:55","modified_gmt":"2024-03-13T03:23:55","slug":"customer-self-service-telecom-portal-for-mobile-operators","status":"publish","type":"post","link":"https:\/\/intellias.com\/customer-self-service-telecom-portal-for-mobile-operators\/","title":{"rendered":"Customer Self-Service Telecom Portal for Mobile Operators"},"content":{"rendered":"

Business challenge<\/h2>\n

Our client is a multinational corporation that helps Tier 1 telecom operators through digital and network transformation by providing a broad suite of market-leading offerings and exceptional customer service in telecom industry. When our client acquired a communications technology firm in the Middle East, it became evident that they needed to rapidly ramp up engineering resources. In order to merge the firm with their corporation, our client needed to upgrade the acquired company\u2019s outdated systems to bring them in sync with their own innovative solutions.<\/p>\n

The acquired company\u2019s legacy infrastructure wasn\u2019t adapted to meet growing market demands for interoperability and integration. The entire system was based on obsolete technologies and the user interface, in particular, was developed using a proprietary framework. This resulted in the need to rework many solutions to integrate them with our client\u2019s advanced microservices-based systems for easy onboarding of customers from the acquired company. To add to the challenge, a lack of access to servers and development environments hugely complicated system integration at the technical level.<\/p>\n

Our main task was to build a user portal that provides personal accounts to newly onboarded mobile operators and integrate this portal with their systems and equipment. To help accelerate and accomplish that goal, Intellias committed to providing our client with qualified engineering teams that would build the development process and create a custom self-care portal telecom providers could benefit from. Our previous successful experience building telecom software systems<\/a> of the same nature and scale paved the way for a positive outcome.<\/p>\n

\"Customer<\/p>\n

Solution delivered<\/h2>\n

We worked to integrate our client\u2019s core systems and databases with their new customers\u2019 solutions and infrastructures. To cover our client\u2019s pressing needs, we worked in several directions simultaneously:<\/p>\n

Setting up the integration process<\/h3>\n

Since the merging of our client\u2019s organization with the acquired company had just started, there were no operational processes in place. To ensure a smooth transition, our team established key development workflows and introduced a set of communication and documentation processes.<\/p>\n

From the infrastructure perspective, Intellias provided a range of solution operations services<\/a> to build an effective integration and production environment. Our engineers spun up a network of virtual machines on the client side, reduced the number of system bottlenecks, and automated deployment and testing.<\/p>\n

Each of our four teams, guided by a Scrum Master and a technical lead, was responsible for building their development process in the most efficient way possible by taking into account the context of all parties involved. Our engineers suggested a lot of process solutions that were implemented across the entire project.<\/p>\n

Transferring knowledge<\/h3>\n

Given the distributed knowledge base across multiple teams and locations, our client hosted a series of knowledge-sharing sessions on a proprietary UI development framework used for the project.<\/p>\n

Our team took the initiative to rebuild our client\u2019s training process to make it more informative and beneficial. We started mapping plans for specific cases, recorded videos, collected questions, and grouped them under categories. Any issues we ran into were discussed at our cross-team meetings and workshops. At the same time, we accumulated and systematized the company\u2019s experience and created a single, consolidated knowledge base that became a valuable resource and point of reference for our client\u2019s engineering teams.<\/p>\n

The outcome of this knowledge transfer was quality coding, fast feature implementation, and informed problem-solving provided by our teams.<\/p>\n

Intellias deliverables<\/h3>\n

Our cooperation evolved fast: four feature teams quickly grew to eight frontend and backend teams each working on their own tasks:<\/p>\n