{"id":3161,"date":"2017-11-01T13:47:19","date_gmt":"2017-11-01T12:47:19","guid":{"rendered":"https:\/\/www.intellias.com\/?p=3161"},"modified":"2022-11-23T13:26:07","modified_gmt":"2022-11-23T12:26:07","slug":"e-referral-e-request-healthcare-platform","status":"publish","type":"post","link":"https:\/\/intellias.com\/e-referral-e-request-healthcare-platform\/","title":{"rendered":"E-Referral & E-Request Healthcare Platform"},"content":{"rendered":"

Business challenge<\/h2>\n

Our client is a Canadian healthcare innovator and the provider of an intelligent healthcare platform that streamlines e-requests and e-referrals for hospitals and clinics worldwide. The company focuses on ease of access to healthcare services, helping patients get the right care at the right time by the right provider. Their focus on individual patients makes our client unique among software vendors in the healthcare field.<\/p>\n

Delivering reliable healthcare software<\/a> takes a deep understanding not just of technology but of regulatory requirements for handling confidential records and user-generated data, interoperability with other healthcare systems, and integration with backend systems. Knowledge of relevant regulatory requirements was a key consideration for our client when choosing a reliable outsourcing partner to modernize and adapt their existing healthcare solutions for 11 new hospital sites. The tight project timeline was also a concern during the vendor selection process, as the majority of functionality for managing patient wait times had to be implemented by the end of the client\u2019s fiscal year to take full advantage of sponsorship funds.<\/p>\n

\"E-Referral<\/p>\n

Solution delivered<\/h2>\n

We applied a two-phased approach to speed up the development of new software. The first phase covered architectural enhancements and new capabilities related to waiting list management, electronic booking, and automated wait time reporting. During this first phase, we prepared the platform for integration with healthcare systems by leading companies including McKesson, GE, Picis, QuadraMed, and Meditech as well as with electronic medical record (EMR) vendors, which allowed our client\u2019s healthcare platform to become a fully integrated enterprise system. The first phase ended with full adoption of the new software solution at one of our client\u2019s 11 hospital sites. This initial success paved the way for broad adoption and acceptance at the 10 remaining sites throughout phase two.<\/p>\n

The next phase involved developing an interface between the newly deployed software and the surgical scheduling system already in use at these hospitals. With this new interface, booking requests from surgeons\u2019 offices automatically flow into each hospital\u2019s surgical booking system.<\/p>\n

Our quality assurance team elaborated a comprehensive test plan covering all possible test cases with both automated and manual tests. To carry out these tests, our test automation team used C#, Selenium WebDriver, and NUnit. We also used a SIL environment and limited manual testing to ad-hoc checks for bottlenecks and edge cases.<\/p>\n

Our testing strategy included verifying HIPAA compliance as an important part of initial sanity testing as well as full feature testing. Our HIPAA compliance testing covered five main areas: user authentication, information disclosure, audit trails, data transfer, and correct data use. We performed HIPAA-related sanity testing as early as possible in the development cycle to quickly discover defects. Our team also ensured that defects related to HIPAA compliance were clearly indicated and documented so they received the highest priority. Weekly reports on testing results ensured our client was aware of identified issues.<\/p>\n

Our client\u2019s managed healthcare platform now provides:<\/strong><\/p>\n